You can find our refund policy by the link. The refund will go back onto the same card you used to place the order with us, Please allow 3-5 days for the funds to show in your account.
Our complete return policy is located at the RETURNS link at the bottom of the site.
Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.
- Within 30 days of order date.
- In original condition: resell-able.
- Unused or undamaged.
- In the original packaging.
Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it can not be read as the information travels over the internet.
Only unshipped orders may be cancelled. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if card is charged.
If your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases) etc. In any event by calling your issuing bank they can tell you why the card is declined.
Solutions: Try a different credit card or try using PayPal as your checkout method.
We can accept Stripe, Paypal, Visa, Mastercard.
You can track your parcel via the Confirmation Email. Also, you can click “Track my Order” link on our website.
The time frame for order delivery is divided into two parts:
Processing time: Order verfication, quality check and packaging. All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2-4 days.
Shipping time: This refers to the time it takes to be shipped from our warehouse to the destination US orders are shipped by e-Packet, which usually take between 7 and 14 bussiness days to arrive at their destination but can take longer from time to time. Besides, UPS, DHL, FeDex etc are also avaliable.
We offer free shipping (e-Packet) to USA, UK, Spain, France, Australia, Russia. Besides, free shipping will provided if your order amount is more than 50 USD (when you are from other countries).
Normally we ship the goods from China. Meanwhile we have also warehouse in Portland. It depends on the situation of warehouse.